FREQUENTLY ASKED QUESTIONS
All Jungle Legacy products are crafted by skilled artisans in various regions of Brazil. We work directly with local artisan cooperatives and families, ensuring fair compensation and sustainable practices. Each piece supports traditional crafting methods and helps preserve Brazilian cultural heritage. We regularly visit our artisan partners and maintain transparent relationships to ensure ethical working conditions and fair wages. Every product includes information about the region and artisan group that created it.
Each Jungle Legacy piece is individually handcrafted by skilled artisans, making every item uniquely beautiful. While your piece will match the overall style, color scheme, and quality shown in the photos, there will be slight variations in pattern, texture, and color. These subtle differences are the hallmark of authentic handmade goods and make each piece truly one-of-a-kind.
We ship all orders within 2-3 business days from our U.S. warehouse. Standard domestic shipping typically takes 5-7 business days, while expedited shipping options are available at checkout. International orders may take 10-14 business days depending on the destination country and customs processing.
We accept returns within 14 days of delivery for unused items in their original packaging. Due to the handcrafted nature of our products, items must be in their original condition with tags attached. Return shipping costs are the responsibility of the customer unless the item is defective. Once we receive your return, we'll process your refund within 5-7 business days.
Yes, we regularly restock our popular items! However, since each piece is handcrafted by our artisan partners in Brazil, the restock process can take 4-6 weeks. The time varies depending on the complexity of the item and current artisan workload. You can sign up for restock notifications on any sold-out product page, and we'll email you as soon as new pieces are available. Remember that due to the handmade nature of our products, each new batch will have its own unique characteristics while maintaining the same high quality you expect from Jungle Legacy.
CONTACT US FOR ANY QUESTIONS
For any sales related questions, contact Sales@junglelegacy.com
For any support related inquiries, contact support@junglelegacy.com